We are currently investigating problems with multiple applications

Incident Report for MathWorks

Closed

We believe we have identified the core issue and have remediated the cause. Please send any issues to Customer Service if you are still seeing issues.
Posted 3 years ago. May 29, 2022 - 19:28 EDT

Update

We are still seeing increased error rates and are working on identifying a fix.
Posted 3 years ago. May 29, 2022 - 15:46 EDT

Identified

We have identified a possible root cause and are working on identifying a fix.
Posted 3 years ago. May 29, 2022 - 11:27 EDT

Update

We are continuing to investigate the root cause
Posted 3 years ago. May 29, 2022 - 07:35 EDT

Update

We have taken some measures that may have reduced the overall impact but are still seeing some failures that we are continuing to investigate.
Posted 3 years ago. May 29, 2022 - 04:28 EDT

Investigating

Multiple applications are experiencing degradation when trying to contact the underlying authentication service. We are working on identifying the root cause.
Posted 3 years ago. May 29, 2022 - 03:46 EDT
This incident affected: Cloud Center, Online Licensing, MATLAB Online, and ThingSpeak.