tag:status.mathworks.com,2005:/historyMathWorks Status - Incident History2024-03-29T01:23:54-04:00MathWorkstag:status.mathworks.com,2005:Incident/203235512024-03-21T19:03:59-04:002024-03-21T19:03:59-04:00Degradation for multiple applications<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:03</var> EDT</small><br><strong>Resolved</strong> - Users may have experienced degradation across multiple applications between 5:35 and 5:58 PM EDT.</p>tag:status.mathworks.com,2005:Incident/201100952024-02-29T14:20:22-05:002024-02-29T14:20:22-05:00We are currently investigating problems with multiple applications<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:26</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:24</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:18</var> EST</small><br><strong>Investigating</strong> - We are experiencing issues with multiple applications. The issue is being investigated.</p>tag:status.mathworks.com,2005:Incident/198800462024-02-29T11:55:49-05:002024-02-29T11:55:49-05:00ThingSpeak Degradation<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:55</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:47</var> EST</small><br><strong>Update</strong> - Data from 01/2022 onwards is now accessible to users. We are continuing to restore older data.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:42</var> EST</small><br><strong>Update</strong> - Providing access to data from 2023 is in progress and is expected to be restored for customers incrementally throughout the next 10 days. We will provide another update once the 2023 data is completely available. We will continue to incrementally enable access to older data once 2023 data restoration is complete.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:54</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>12:58</var> EST</small><br><strong>Update</strong> - The remediation is taking longer than anticipated and will continue over the weekend.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:09</var> EST</small><br><strong>Update</strong> - We are continuing to work on the remediation.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>19:35</var> EST</small><br><strong>Identified</strong> - We have determined the root cause and expect the remediation to take until tomorrow morning. We will provide an update here once the normal functionality is restored.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>18:23</var> EST</small><br><strong>Investigating</strong> - Starting 3:35 PM EST, some ThingSpeak users may experience issues accessing data older than October 2023. We are investigating the issue.</p>tag:status.mathworks.com,2005:Incident/200986532024-02-28T11:04:45-05:002024-02-28T11:04:45-05:00Some applications impacted during maintenance<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:04</var> EST</small><br><strong>Resolved</strong> - Resolving issue</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:03</var> EST</small><br><strong>Monitoring</strong> - From about 9:15-10:20AM EST, License Center and some other mathworks.com applications were impacted during a maintenance event. All services have been restored.</p>tag:status.mathworks.com,2005:Incident/199676392024-02-12T12:33:27-05:002024-02-12T12:33:27-05:00Issue with checkout in MathWorks Store<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>12:33</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:48</var> EST</small><br><strong>Investigating</strong> - There is an issue preventing users from being able to check out of the Store. The issue is being investigated.</p>tag:status.mathworks.com,2005:Incident/199647182024-02-12T01:30:00-05:002024-02-12T02:57:17-05:00Issue logging into multiple applications<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>01:30</var> EST</small><br><strong>Resolved</strong> - Issues with logging in recurred from about 1:45-2:30AM EST. The issue has been resolved.</p>tag:status.mathworks.com,2005:Incident/199544132024-02-10T02:25:24-05:002024-02-10T02:25:24-05:00Issue logging into multiple applications<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>02:25</var> EST</small><br><strong>Resolved</strong> - Issue is resolved</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>02:18</var> EST</small><br><strong>Identified</strong> - From about 1:30-2:00 AM EST, there were issues logging into several applications. These issues have been resolved.</p>tag:status.mathworks.com,2005:Incident/193774032023-12-08T12:08:47-05:002023-12-08T12:08:47-05:00Slowness during login for multiple applications<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:08</var> EST</small><br><strong>Resolved</strong> - A fix was applied to all impacted applications to address the degradation. All applications are now working as expected.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:11</var> EST</small><br><strong>Investigating</strong> - Starting ~9AM EST, multiple applications are experiencing slowness during the login process. We are investigating the issue.</p>tag:status.mathworks.com,2005:Incident/193706952023-12-07T12:04:00-05:002023-12-07T16:46:43-05:00MATLAB Online Degradation<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:04</var> EST</small><br><strong>Resolved</strong> - Some MATLAB Online users may have experienced a degradation in service between 10:49 AM and 12:04 PM EST.</p>tag:status.mathworks.com,2005:Incident/190603372023-11-08T12:21:27-05:002023-11-08T12:21:27-05:00License Center and Course Schedule outage<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:21</var> EST</small><br><strong>Resolved</strong> - Closing incident</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:20</var> EST</small><br><strong>Identified</strong> - From about 11:05 AM EST through 11:25 AM EST, the License Center and Course Schedule applications were down. These applications have since been restored.</p>tag:status.mathworks.com,2005:Incident/189763732023-10-31T04:49:29-04:002023-10-31T04:49:29-04:00Login problems with several Apps<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>04:49</var> EDT</small><br><strong>Resolved</strong> - The authentication issues resolved as of 3:48 AM EST</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>03:45</var> EDT</small><br><strong>Investigating</strong> - From 2:52 AM EST we are seeing performance problems in our authentication services that may have prevented new logins.</p>tag:status.mathworks.com,2005:Incident/189723072023-10-30T01:30:00-04:002023-10-30T16:59:48-04:00Login problems with several Apps<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>01:30</var> EDT</small><br><strong>Resolved</strong> - From 1:23 AM to approximately 2:15 AM EST, we experienced performance and availability problems in our authentication services that may have prevented new logins.</p>tag:status.mathworks.com,2005:Incident/189722622023-10-27T01:30:00-04:002023-10-30T16:54:51-04:00Login problems with several Apps<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>01:30</var> EDT</small><br><strong>Resolved</strong> - There were 3 periods of performance and availability problems with our authentication services that may have prevented new logins to our applications. The time frames are listed below, all in EST<br />1:37 AM - 1:45 AM <br />2:17 AM - 2:25 AM<br />3:02 AM - 3:06 AM</p>tag:status.mathworks.com,2005:Incident/185462642023-09-19T12:28:53-04:002023-09-19T12:28:53-04:00MATLAB Online degradation<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>12:28</var> EDT</small><br><strong>Resolved</strong> - A fix was applied at 10:47 AM EDT. This incident is resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>10:29</var> EDT</small><br><strong>Investigating</strong> - Starting 9:45 AM EDT, some MATLAB Online users may experience issues while logging in. Existing logged in users are not impacted. We are investigating.</p>tag:status.mathworks.com,2005:Incident/185442292023-09-19T07:23:20-04:002023-09-19T07:23:20-04:00MATLAB Online degradation<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>07:23</var> EDT</small><br><strong>Resolved</strong> - We applied a fix at 6:40 AM EDT and verified that application is working as expected.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:16</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:15</var> EDT</small><br><strong>Investigating</strong> - As of 4:56 AM EDT, some users are experiencing issues while logging into MATLAB Online. We are investigating.</p>tag:status.mathworks.com,2005:Incident/185367372023-09-18T12:54:35-04:002023-09-18T12:54:35-04:00Brief degradation for multiple applications<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:54</var> EDT</small><br><strong>Resolved</strong> - MATLAB Online, MATLAB Grader, ThingSpeak, Online Licensing and License Center experienced degradation of service between 12:32 PM and 12:45 PM EDT</p>tag:status.mathworks.com,2005:Incident/185169722023-09-16T01:56:10-04:002023-09-16T01:56:10-04:00MATLAB Online performance degradation<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>01:56</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>01:55</var> EDT</small><br><strong>Update</strong> - We have applied a fix and validated that the performance is back to normal.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>00:46</var> EDT</small><br><strong>Investigating</strong> - Some MATLAB Online users may have been experiencing performance degradation starting 3:30 PM EDT on 9/15/2023. We are investigating the issue.</p>tag:status.mathworks.com,2005:Incident/185023242023-09-14T12:33:49-04:002023-09-14T12:33:49-04:00Learning Tool degradation<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:05</var> EDT</small><br><strong>Investigating</strong> - Grader Learning Tool is experiencing connectivity issues with LTI 1.3 service applications. We are investigating.</p>tag:status.mathworks.com,2005:Incident/185024312023-09-14T12:20:54-04:002023-09-14T12:20:54-04:00MATLAB Online outage<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Monitoring</strong> - MATLAB Online experienced an outage between 10:45 and 11:30 AM EDT</p>tag:status.mathworks.com,2005:Incident/181751842023-08-17T12:17:01-04:002023-08-17T12:17:01-04:00Issue during maintenance affected several applications<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:17</var> EDT</small><br><strong>Resolved</strong> - Closing incident</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:13</var> EDT</small><br><strong>Monitoring</strong> - Applications on mathworks.com had a brief outage during maintenance. They have since been restored.</p>tag:status.mathworks.com,2005:Incident/181076642023-08-10T13:13:22-04:002023-08-10T13:13:22-04:00ThingSpeak Outage<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Resolved</strong> - ThingSpeak experienced an outage between 11:54 AM and 1:01 PM EDT.</p>tag:status.mathworks.com,2005:Incident/180923642023-08-09T02:49:19-04:002023-08-09T02:49:19-04:00ThingSpeak Outage<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>02:49</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>02:47</var> EDT</small><br><strong>Monitoring</strong> - We implemented a fix and verified that ThingSpeak services were restored at 2:33 AM.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>02:29</var> EDT</small><br><strong>Investigating</strong> - As of 1:35 AM EDT, ThingSpeak is experiencing an outage. We are investigating and will provide updates as we learn more.</p>tag:status.mathworks.com,2005:Incident/173699452023-05-25T17:58:57-04:002023-05-25T17:58:57-04:00ThingSpeak background jobs not processing<p><small>May <var data-var='date'>25</var>, <var data-var='time'>17:58</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>17:15</var> EDT</small><br><strong>Investigating</strong> - ThingSpeak background jobs (MATLAB Analysis, Reacts, etc.) are not processing. Customers won't be able to get expected results for their scheduled jobs in a timely fashion. This started at around 12:20 PM EDT on 5/25/2023.</p>tag:status.mathworks.com,2005:Incident/172813392023-05-17T13:40:00-04:002023-05-17T14:01:15-04:00Service outage for MATLAB Grader - LTI<p><small>May <var data-var='date'>17</var>, <var data-var='time'>13:40</var> EDT</small><br><strong>Resolved</strong> - MATLAB Grader - LTI service experienced an outage between 1:20 PM and 1:40 PM EDT.</p>tag:status.mathworks.com,2005:Incident/171825722023-05-08T13:16:11-04:002023-05-08T13:16:11-04:00We are currently investigating problems with multiple applications<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>13:16</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>12:32</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>12:03</var> EDT</small><br><strong>Investigating</strong> - As of 11:45AM EDT, several applications are either down or degraded. We are investigating the issue. We will post updates as we learn more.</p>